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Dear customer,

1st prize botanical jury, Beervelde 2016

1st prize botanical jury, Beervelde 2016

Coolplants.com is the online brand of Alpine Plant Nursery Cathy Portier from Bruges, a nursery specializing in unusual and rare plants.

It is a "sole proprietorship" in which time is divided between:

  • Cultivating and caring for plants
  • Selling plants on international plant markets (Germany, France, Denmark, the Netherlands and Belgium)
  • Preparation, packaging and sending mail packages in Europe
  • The maintenance of our gardens, plant collections and animals
  • And a little housekeeping and privacy ....

So, a full agenda!

Stock and availability

The plants offered on coolplants.com are grown at the nursery, supplemented with plants from partner nurseries.

- Not everything is always in stock
- After the winter, various species are unsaleable by frost or water damage
- Non-stock plants are replaced, readjusted or refunded
- Plants of our external partners are collected weekly in the season...

Processing orders

We do the packaging and shipping of plants on Monday and Tuesday and only in periods without frost.

For these reasons, we have a delivery time of 8 to 20 days, which is also clearly indicated in your order.

That period can extend by
- frost
- rush (eg. February snowdrop-time)
- awaiting delivery of external partners

Love of plants

We are not a big e-shop with books, electronics or clothes with large warehouses and advanced automation.

We are a "one women business" where each plant goes through my hands several times before it gets to you.

So,... a little patience please.

Love,
Cathy

coolplants.com :      coolplants.be      coolplants.nl      coolplants.com uk      coolplants.fr      coolplants.de
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