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How to order

Order plants through our various shops by clicking the order button. Want more plants of the same type, you can click again or change the number in your shopping cart.

The cart can be found in the upper right on each page. From there you can place the order.

Do you have previously ordered from coolplants, you can log in as this make the ordering process faster and easier. Is it the first time, please complete all fields correctly.

A phone number is very important. The shipping company does not accept packages without telephone number of the recipient.

Payment

Payment can be done by:

- Transfer to Bank BE29 0014 5011 7664 (BIC GEBABEBB)
- Direct link to https://www.paypal.me/coolplants
- PayPal : pay@coolplants.com
- Pick-up and pay at the nursery
- Invoice (only for companies, stating VAT number)

Shipping costs

The shipping costs for a package up to 30 kg
Belgium: 9 EUR
Europe: 14 EUR

Norway and Switzerland
Due to strict import procedures we are unable to deliver these countries.

Shipping

For shipping we use bpost, the Belgian Post. Postmen deliver the parcels to you. If you are not at home, bpost puts a note in the mailbox with the request to contact the nearest post office for collection of your package.

Tip: if you are rarely at home, let your parcel delivered to your work or acquaintances who are at home. In this way, delay in delivering is avoided!

The shipping will include packing, postage and handling costs - including taxes.

Plants are only shipped after the payment is received or proof of payment (mail) received.

We don't send during severe frost and the hot summer months.

The delivery time is 8 to 20 days - depending on the items ordered and the delivery address (country).

Packaging

For the packaging we use sturdy cardboard boxes and environmentally friendly fillers so that the plants are sent in optimal conditions.

Unpacking

Take the plants as soon as possible out of the box and give them a little water. They recover quickly and easily from the trip.

If you can not immediately replant, place the plants in a protected, shady place outdoors and certainly not indoors at room temperature.

Appearance of the plants may vary. Some species are sent without foliage or with short branches. This does not affect the regrowth - it is after all the root of the plant that is most important.

Complaints

If the parcel is damaged when it arrives, please refuse receipt or sent digital photos of the damage to us by emailing to info@coolplants.com.

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